Terms and Conditions

Please arrive on time for your session. If you are running unavoidably late please contact your practitioner ASAP. Sessions will be timed from the time booked not time of arrival.

Therapy can be discontinued at any time by either yourself or the therapist. However, it is advisable to discuss ending counselling with your therapist when you feel you no longer want to return.

You agree that you are seeking services specifically for personal counselling or therapy and not in connection with any research project either for publication or for personal use.

Counselling Psychology Solutions does not provide a 24-hour emergency service. Emergency appointments can be made but are subject to availability.

Counselling Psychology Solutions cannot provide medical advice. All health-related decisions should be discussed with your GP.

Confidentiality:

Counselling Psychology Solutions works within the HCPC and UKCP guidelines, which state that counsellors will maintain confidentiality of everything disclosed by the client – EXCEPT in the following three areas:

a) If a client discloses a serious intent to harm themselves.

b) If the client discloses a serious intent to harm someone else.

c) If the client discloses abuse of someone else, including the abuse of a child or an elderly person.

All practitioners undertake regular clinical supervision – your case will be shared with this supervisor to ensure that we are providing you with the best possible therapeutic interventions.

Brief written notes on our counselling session are kept for our benefit only and to remind us of what we has been discussed.

Cancellations:

You agree to give 48 hours’ notice for a cancelled appointment. Late cancellations will incur a cancellation fee of £50.00.

Missed appointment: Full session charge will be made for sessions missed with no cancellation.

Whenever possible we will give at least 24 hours cancellation notice in the event of illness or other circumstances beyond our control.

Insurance Companies:

Counselling Psychology Solutions will invoice your insurance company on your behalf. Any shortfalls in payments by insurance companies due to an excess or uninsured session will be expected to be paid for by yourself.

Additional reports to your insurance may incur an additional fee.

As you are the customer of the insurance company, we request that you contact them to ensure you are covered.

By commencing in therapy with any of the practitioners under Counselling Psychology Solutions you agree to these terms and conditions.